Killiecrankie Hotel Covid 19 Protocols


Thank you for your patience whilst we create a document which will help everyone through the transition as we all open our doors again.  This is a living document and, as guidelines change, so will the contents so do check back again from time to time, or contact us if you need any further information.

Check-in

On arrival please use the hand sanitiser at the front door before entering.

There will be a digital non-contact thermometer at Reception which we encourage guests to use morning and evening.

Before your arrival date we will have emailed a Registration Form to be completed and returned to to us to facilitate a speedy check in.

You will be given a PPE kit on arrival, to include a face mask, gloves and hand sanitiser for personal use.

On check-in we will confirm times for dinner and breakfast.

You will be handed a sanitised key and given directions to your room(s). We request that when you go out for the day you leave your room key at the desk and it will be sanitised for your return.

Your luggage will be taken and placed outside your room, if requested.

Staff will not enter your room.

Soon after arrival, we will call your room to make sure you have settled in and to see if there is anything you require.

Check-out

We will present bills at Reception where there will be the inevitable perspex screens and the credit card machine will be sanitised between each use.

Housekeeping

Between guests, our housekeeper will clean all rooms in accordance with government guidelines, to a very high standard and, on completion, will use the ‘Fogging’ machine to sanitise the room. The door will then be locked and no one will enter prior to your arrival.

If staying more than one night, you will be asked by a member of staff when you go out for the day if you would like the housekeeper to service your room; if not, whether there is anything you require to be left outside the door.

There will be hand sanitiser stations throughout the hotel.

All surfaces will be regularly sanitised.

For the time being we will not perform evening turndown, however if there is something you require we will leave it outside your door whilst you are dining.

Lavatories

We ask that residents use the bathroom facilities in their own room as the downstairs facilities will be solely for the use of non residents who are dining with us.

The lavatories will be sanitised after each use.

Bar

Whilst we will offer a full bar service, we ask that guests do not approach the bar but take a seat, and we will take your drink order and bring it to you – whether that be in the bar, your room, the garden or the dining room.

We will advise where there is space to sit and have a drink if the tables in the bar are already occupied.

Dining

In the dining rooms, tables will be separated if necessary by portable screens to allow for distancing. We will also be utilising as many dining areas as necessary depending on the number of bedrooms in use.

Your registration form will ask you to select a time for dinner and breakfast and, whilst these are not guaranteed, we will do our best to accommodate the closest time to your request. This is to ensure that we are staggering dining to enable social distancing.

Pre-dinner drinks can be served in the bar or outside, or indeed you can go directly to your table. However we ask that you adhere to your dining time and should you wish to spend extra time with a drink before dinner, you either have it delivered to your room or enjoy it in the garden.

Single use menus for breakfast will be in your room on arrival and dinner menus will be placed under your door during the afternoon, we ask that you make your decisions before you come down and your order will be taken directly.

Wine lists will be sanitised after each use.

Staff

All staff will have their temperatures checked at the beginning of each shift.

Staff will wear face masks or shields at all times while in the hotel and gloves will be used when preparing drinks and serving food, hand sanitisers will also be used constantly.

Prior to opening all staff will be thoroughly trained on the new Covid 19 protocols.